Wellness Room Support

Questions about a booking, the app, or what to expect when you get here — this is the page for it. If you don't find what you need, just ask. We'd rather answer than have you guess.

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Reach a person

Email: frontdesk@thebuxtonhotel.com 

Phone: 970-484-2984

In person: The front desk, any time we're open — we are open 24 hours.

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We answer email within one business day, usually faster. If it's about a session that's happening soon, call us. That's quicker.

 

Booking basics

The Wellness Room is open daily, 6am to 4pm. Every session requires a reservation and a fee, both handled in the app.

Sessions run 1 hour and are booked for one guest at a time — the room is yours while you're in it, no sharing the space with strangers.

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The room includes four things: a cold plunge, an infrared sauna, a red light booth, and a hydro massage bed. You're welcome to use any or all of them during your session.

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Towels and water are provided. Come in whatever you'd wear to a pool or a gym — swimsuit for the plunge and sauna, comfortable clothes for the massage chair.

 

Changing or canceling

24 hours or more before your session: cancel or reschedule at no charge, right in the app.

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Less than 24 hours before, or if you don't show: the session is non-refundable. The room holds one guest at a time, so a late cancellation is a slot nobody else could take.

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Running late? You have 15 minutes from your start time before we release the slot. Call the front desk and we'll do what we can.

 

Payments and refunds

Payment is processed in the app at the time of booking. We accept Mastercard, visa, and amex.

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Refunds are issued to the original card and typically take 5–10 business days to appear, depending on your bank.

 

If you were charged incorrectly, charged twice, or something didn't go through the way you expected, email us with the date of the booking and we'll sort it out.

 

Your first visit

Before your first session, stop by the front desk to complete a short health and safety acknowledgment. It's a one-time form, it takes about two minutes, and it stays on paper with us — nothing about your health goes into the app.

Please arrive a few minutes early the first time so this doesn't cut into your session.

 

If you're pregnant, have a heart condition, or are managing anything that heat or cold exposure could affect, talk to your doctor before booking. We're happy to answer questions about the equipment, but we're not medical professionals and we won't pretend otherwise.

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Trouble with the app

Can't log in. Use the "forgot password" link on the sign-in screen. If the reset email doesn't arrive within a few minutes, check your spam folder, then email us and we'll reset it manually.

 

Booking won't go through. Usually a payment authorization issue. Try a different card, or call the front desk and we'll book you directly.

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No available times showing. The room may be fully reserved for that day, or outside operating hours. Try another date, or call us — we sometimes have flexibility the calendar doesn't show.

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Want to delete your account. You can do it in the app under my account, or email frontdesk@thebuxtonhotel.com and we'll take care of it. Details on what we keep and why are in our Privacy Policy.

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Still stuck?

Email frontdesk@thebuxtonhotel.com with your name, the date of your booking, and what's going on.

A person reads it, and a person writes back.

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The Buxton Hotel

914 S. College Ave

Fort Collins, CO 80524